TERMS AND CONDITIONS
EFFECTIVE: 24th May 2018
1. SERVICE DETAILS
Initial 30 minute Personal Training consultation
This involves a 30 minute chat about your lifestyle, health and goals so we can look at the options available and come up with an approach that will work for you. It can be conducted in person or over the phone.
Personal Training – single session
Designed for EITHER new clients as a taster session of one-to-one training OR to help clients who exercise regularly but need some occasional motivation, new ideas, or help. An hour spent training with a Personal Trainer can reinvigorate your exercise routine.
Personal Training - 10 session bundle (1:1)
- Designed to help clients with specific goals who would benefit from structured help.
- Includes: measurements/photos, fitness testing, goal setting, nutrition advice, fitness plan, regular progress reviews, support (text/call/email), tailored sessions.
- Choose from 1, 2 or 3 sessions per week.
- Payment must be made upfront and in full.
- All sessions must be booked in the diary in advance and used within a maximum of 3 calendar months from the first session.
- Sessions cannot be transferred between individuals.
Personal Training – Macro Plan
Although general nutrition advice will be given during Personal Training sessions, clients sometime like an extra level of help. So depending on your dietary requirements, you may be able to have your macros calculated and be provided with a 5 day macro-level eating plan, tailored to you.
Training sessions can be delivered to up to 4 people, providing the clients are of a similar fitness level and have the same fitness goals. Please contact me to discuss this option.
Varied group classes suitable for all fitness levels. For clients who pay for a course/programme/bundle either up front or monthly, the classes are "use them or lose them"; sessions cannot be transferred to other individuals; and sessions cannot be carried over. Clients must adhere to advice regarding health and safety, equipment and attire. If a class needs to be canceled by Nightingale Fitness for any reason, Nightingale Fitness will give as much notice as possible and organise an extra class to compensate. However classes will not be cancelled because of the weather, unless there is a safety issue. Classes must be booked ahead, no walk-ins. If it is your first class, please arrive 10 mins early to fill in a PARQ. There will be no refunds issued for people who cancel or don't turn up to classes.
Online programmes are designed to give clients help via Facebook. Clients must still fill in a PARQ (see below). In order to fully participate, you must allow me to add you as a Friend on Facebook in order for me to invite you to the closed Facebook group. Once you have signed up, you will be invited to the Facebook group where all the information (including the plan/instructions/workouts/fridgeplanners etc will be saved).
You must always notify Joanna Nightingale of any injuries, illnesses, health problems. prescription medication, allergies or dietary requirements. This information is required upon booking and will be required again upon arrival at the retreat. In order to best cater for your requirements, however, please do contact Nightingale Fitness to inform of any changes/developments in advance of the retreat.
2. CLIENT OBLIGATIONS
Payment for all services must be made either via the online store or directly to Nightingale Fitness by bank transfer. All single sessions (either classes where available, or personal training) must be paid for in advance of the session or at the start of each session. All bundles must be paid for upfront and in full, by bank transfer, unless otherwise agreed.
For retreats, a deposit is required to book a place and an invoice for the balance will be issued and must be paid within 3 days. The deposit is non-refundable if the invoice is not paid although it will be refunded if the course does not run for any reason.
By making any payment or deposit for services you therefore are acknowledging acceptance of these terms and conditions.
To cancel or reschedule a personal training appointment please contact me at least 24 hours in advance.
For single sessions of personal training, if you cancel or want to reschedule a session with less than 24 hours’ notice, or fail to show, you will be required to pay 100% of the session fee. Furthermore, in future, all sessions must be paid for upon booking and will be non-refundable should you be unable to attend and once again fail to give the required 24 hours notice.
For clients who have paid upfront for more than one personal training sessions, if you cancel or want to reschedule a session with less than 24 hours’ notice, or fail to show, this will count as one of your sessions.
For class clients who have paid in advance, by whatever means, if you cancel or don't turn up for a session, there will be no refund and sessions are not transferable.
For retreat clients, once you have made a payment (either the deposit or full balance) this payment is non-refundable should you decide to cancel your booking. If Nightingale Fitness cannot run the retreat for any reason then you will be notified at least 5 days before the first day and provided with a full refund.
Nightingale Fitness often takes photos and/or video footage of clients OR uses photos that you have taken yourself, to publish on this website or other social media platforms and use for marketing material. If you have any objections about any such material being used, please kindly advise Nightingale Fitness.
2.5 Risk and Liability
Participation in any of the services offered or events organised by Nightingale Fitness is at the client's own risk, including but not limited to Personal Training, classes, workouts provided as part of the online programme, Facebook live workouts, socials, events and retreats). Clients are responsible for ensuring that they are sufficiently fit and healthy to safely participate in any events or services. If in any doubt, please consult your doctor. In purchasing services or attending events organised by Nightingale Fitness, the client is hereby acknowledging and accepting that Joanna Nightingale and/or Nightingale Fitness shall not be liable to the client for any loss or damage arising from such activities, including indirect or consequential loss or damage. The client also acknowledges that there are risks associated with the participation in physical activity and should therefore not attend events or purchase any services undertaking exercise if the client is unwilling to accept the risks associated with their participation. Client will always ensure to warm up before any exercise they undertake and stretch afterwards.
2.6 Physical Activity Readiness Questionnaire (PARQ)
As a client purchasing any service from Nightingale Fitness (whether it be an Online Programme, Class, Personal Training or a Retreat) it is your responsibility to download and complete a PARQ before undertaking any exercise. You must also notify Nightingale Fitness of any injuries before you exercise. If the situation regarding your health or injuries change, it is your responsibility to inform Nightingale Fitness immediately.